Refund policy

Refund & Cancellation Policy

At Communal, your happiness is our top priority! We work tirelessly to delight you with our products and ensure you feel truly special.

Refunds on Unopened Products

• We accept returns for full-priced, unopened, and unused products.

• Returns must be initiated within 7 days of delivery.

• Once the product reaches our warehouse and passes verification, we’ll initiate your refund and notify you via SMS and email, subject to the non-refundable cases listed below.

Reverse Pickup

• We’re happy to arrange reverse pickup for most locations across India.
  Just get in touch with us!

What is Non-Refundable

• Opened, used, or sale products are not eligible for return, replacement, or refund.

• Partial COD (PCOD) orders — RTO: If a partial COD order is returned to origin (RTO), the ₹99 partial COD amount paid at the time of booking is non-refundable.

• Prepaid orders — customer return or RTO: If a prepaid order is returned by the customer or comes back as RTO, and the product is not damaged, expired, or defective, the amount paid is non-refundable.

• We are not liable for any product damage post delivery.

Received an Opened Product?

• Please reject the delivery immediately and inform our support team.

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Replacement Policy (Damaged, Expired, Defective, or Missing Products)

We pour our heart into every product, and we hope it brings joy to your daily routine. If something goes wrong, we’re here to help — with a replacement.

You can raise a replacement request if:

1. You received a wrong product

2. You received an expired product

3. You received a damaged or defective product

4. Your order arrived with a product missing

Please note: for the cases above, Communal offers a replacement only, once the product and your query have been reviewed and approved by our team. These orders are not eligible for return or refund — only replacement, subject to stock availability.

Video Proof Required: For claims involving a missing, damaged, defective, or expired product, you are required to submit a clear unboxing video of the package as proof, along with your request. The video must show the sealed package being opened and the issue (missing item / damage / defect) clearly. Requests submitted without valid video proof will not be eligible for replacement.

Replacement Process:

1. Raise a request within 7 days of delivery at
   📧 customercare@communal.care or ☎️ +91 91756 66254, along with the required video proof of the product/package.

2. Give us 2 working days to review and approve your request.

3. Once we receive the product back and verify the submitted video proof, we’ll verify your claim and issue a replacement, subject to stock availability. No refund will be issued for these cases.

Last updated on Jun 4 2025

VIRANGANA CASTLE PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• VIRANGANA CASTLE PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, a replacement can be made if the customer establishes that the quality of product delivered is not good, subject to submission of valid video proof.

• In case of receipt of damaged, defective, or missing items please report the same to our Customer Service team within 7 days of receipt of the products, along with a valid unboxing video as proof. The request will, however, be entertained once the merchant has checked and determined the same at his own end. As per policy, only a replacement will be offered for such cases — not a return or refund.

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

• Partial COD (PCOD) amounts are non-refundable in case of RTO, and prepaid order amounts are non-refundable for customer returns or RTO where the product is not damaged, expired, or defective, as detailed in the Refund & Cancellation Policy above.

• All replacement claims for missing, damaged, defective, or expired products must be accompanied by a valid unboxing video as proof; claims without this proof are not eligible for replacement.

 

 

Governing Law & Jurisdiction

These Terms shall be governed by and construed under the laws of India. Any disputes will be resolved through arbitration in accordance with Indian legal standards.